A clean house is a happier home!

Frequently Asked Questions

Many of our customers have specific questions about our professional cleaning service.
We believe communication is a key component in keeping our customers happy. We have put together a list of the most commonly asked questions.

Yes. In order to bring your space up to our standard, the first cleaning will often take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home’s unique needs.

No, but it is certainly your preference. Most of our customers aren’t home but the vast majority trust us with a key and alarm code. For additional security, all house keys are individually coded and secured in our office.

You get to pick your day and time. We clean Monday through Friday (and Saturdays on special occasions) between 8:00 am to 5:00 pm. You can pick the arrival time of either 8:00 am, 11:00 am, 1:00 pm or 3:00 pm.
Obs. We cannot guarantee an exact start time. There is no way of predicting how traffic can be or if a client will request additional time for their scheduled cleaning. However, we schedule accordingly to have enough time for a cleaning to be completed and you will be content.

We do! Luana’s Cleaning Service comes to your home fully equipped to clean with top-quality products and commercial vacuums. However, because Luana’s Cleaning Service is flexible, if requested and provided, we may clean with your preferred products.

We only pick the best! Our cleaning technicians are experienced, trained, careful, reliable, and honest employees. We keep a close eye on our staff, and if they don’t love their job and care deeply about their performance, they don’t stick around. Our average employee tenure is three to six years, and some have celebrated 8 years of employment with us! We are proud of the culture we have built, and our employees are proud to be a part of it. This sets us apart from the other cleaning companies around and our clients benefit from our unusually low turnover.

We make our best efforts to send the same cleaning techs each time. It’s the most efficient but we do not guarantee it. We are managing both our staff and clients’ needs which are constantly in flux. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences and requests to ensure consistency with our work.

We encourage it! Special instructions will enhance the cleaning experience you receive. However, it is very important you communicate any special instructions directly to the office so that we can place them in the permanent notes section of your file. This makes your notes available to any cleaning technician that may clean your home in the future, as well as a reminder for your regular cleaning techs.

We love them, and we’ll treat them like our own. Your special instructions are noted on our work order so the cleaning technician will know your wishes concerning your pets.

Payments are due at the time of service. Most customers keep a credit card on file with us. You may also leave a check or cash on the kitchen counter the day of the cleaning.

It’s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each clean or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. We can provide tip envelopes upon your request. Tips may also be added to your credit card payment.

Luana’s Cleaning Service offers a worry-free home cleaning service solution. Most independent maid services are not insured, which makes homeowners liable. We are fully insured, licensed, and bonded for your protection and ours.

Give us 24 business hours notice of your change in plans and we will promptly reschedule or cancel your service.

No. You can cancel service anytime you wish.

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